LAST UPDATED 20th AUGUST 2022
Return and Refunds Policy
We do not offer refunds or exchanges simply because you changed your mind. We operate in accordance with the Fair Trading Act of New South Wales (NSW) Australia.
In the event of a damaged or broken item during shipping we will give a full refund or replacement of the crystal/item if available. We do require a photograph of the broken crystal/item within 48 hrs at most. Return postage is at the customer's expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us.
Our return address is:
1 Susan Close
Coffs Harbour, NSW 2450
Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.
All jewellery and essential oil blends are not exchangeable for health regulations. It is not refundable after being shipped. A refund will be issued if a fault or breakage in transit occurs. We require proof of photograph in this event.
We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended. Australia Post will leave it in a safe drop spot or they will take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft
If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will issue a credit excluding postage costs.
Overseas orders are not in our jurisdiction once they leave Australia, we cannot be held liable for custom charges, loss, delays or theft in your country. We do not give refunds for parcels not received overseas. We provide your tracking number as proof of your goods being shipped, for you to monitor once they depart Australia.
MEMBERSHIP ACCOUNTS - SOUL CONNECTION
In order to use the Service, you must create an account through our Embody Nadora Soul Connection. When registering for an account, you must provide accurate and complete information and promptly update this information to keep it current. If you provide any information that is inaccurate or incomplete, or we have reason to believe that the information is inaccurate or incomplete, we may suspend or terminate your account and your use of Service.
You are solely responsible for all activities that occur through your account. To protect your account from unauthorized use, do not provide your username or password to anyone else. Please notify us immediately of any unauthorized use of your account or any other breach of security by sending an email to firstname.lastname@example.org.
You may terminate your use of the Service at any time by terminating your membership using the member account settings on our website. Termination of your account is your sole right and remedy with respect to any dispute with Embody Nadora regarding the Service or these Terms. Embody Nadora may suspend or terminate your access to the Service at any time, for any reason. If Embody Nadora suspects that you have violated any provision of these Terms, Embody Nadora may also seek any other available legal remedy. Your rights under these Terms will terminate automatically if you fail to comply with any of these Terms. Neither Embody Nadora nor any of its licensors, suppliers, or publishers are liable to you or to any third party for any loss caused by any termination of the Service or termination of your access to the Service.
Embody Nadora - Soul Connection
You can become a Embody Nadora Soul Connection member by signing up to pay monthly or weekly for unlimited access to our exclusive member owner area / pages which includes all our online courses, ebooks and meditations that we offer as part of Embody Nadora Soul Connection.
Recurring Billing - Soul Connection
The membership fee will be billed at the beginning of the paying portion of your membership and each week / month thereafter unless and until you cancel your membership. We reserve the right to change our billing timing, in particular, if your payment method has not successfully been charged.
No Refunds - Soul Connection
There is an initial 10 day cooling off period which after payments are non-refundable and there are no credits for partially used periods. Following a cancellation, however, you will continue to have access to your Embody Nadora Soul Connection membership pages through to the end of your current billing period.
Cancellations - Soul Offerings
You may cancel your Embody Nadora Soul Connection at any time for any reason. To cancel your recurring subscription, visit the member account setting page (whilst you are logged in). Please send an email email@example.com should you require assistance.
Following a cancellation, you will lose access to our exclusive membership pages, your personal tarot reading, the online courses and library content, and any related member discounts once your billing period is up. If you choose to sign back up as a member, your billing date will update to the day you paid.