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Shipping Details

LAST UPDATED 17th May 2024

 

Shipping Policy

1. Shipping Destinations:

1.1 Worldwide Shipping:

  • We offer shipping to customers worldwide. Please ensure your delivery address is correct to avoid any delays or issues with your order.

2. Shipping Times:

2.1 Shipped-from-Australia Products:

  • Orders are typically processed within 2-3 business days.

  • Estimated delivery times:

    • Australia: 3-7 business days

    • International: 7-21 business days

  • Please note that delivery times may vary depending on your location and external factors beyond our control, such as customs processing and local postal services.

2.2 Products Fulfilled by International Suppliers:

  • Orders are processed within 2-5 business days.

  • Estimated delivery times:

    • Standard shipping: 14-30 business days

    • Expedited shipping (if available): 7-14 business days

  • Delivery times may vary depending on the supplier's location and the destination country.

3. Shipping Costs:

Shipping costs are calculated based on the destination, weight, and dimensions of the products. The total shipping cost will be displayed at checkout before you complete your order.

3.1 Shipped-from-Australia Products:

  • Domestic shipping rates vary based on package size and weight.

  • International shipping rates are determined by destination and package size/weight.
     

3.2 Products Fulfilled by International Suppliers:

  • Shipping rates are determined by the supplier and will be displayed at checkout.

4. Customs and Import Duties:

4.1 International Customers:

  • Customers outside of Australia may be subject to additional customs duties, taxes, and fees upon receipt of their order. Embody Nadora is not responsible for these charges, and they are the responsibility of the customer. Please note customs charges may apply to some International orders depending on weight and/or value of the parcel. As every country is different we cannot pre-determine how much this will be per order. Embody Nadora will not be held responsible for any parcels where customers have refused to pay the Customs charge in that country. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country. 

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number through the carrier's website.

6. Delivery Delays:

Embody Nadora is not liable for any unforeseen delays caused by external factors such as customs clearance, natural disasters, or other circumstances beyond our control.

If you experience any issues with your delivery, such as delays, lost packages, or damage, please contact our customer support team at support@embodynadora.com. We will work with the shipping carrier and the supplier to resolve the issue promptly.

7. Change of Shipping Address:

7.1 Shipped Products:

  • Please check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit. Embody Nadora will not be held responsible for any parcels delivered to the address entered on your order. Shipping is currently NOT available for PO Boxes and APO / FPO addresses. If you need to change your shipping address after placing an order, please contact us immediately at support@embodynadora.com. Address changes may not be possible once the order has been processed or shipped.

8. Multiple Shipments

Orders containing multiple products may be shipped separately depending on the product's origin. You will receive separate tracking information for each shipment.

9. Shipping Restrictions

Some products may have shipping restrictions based on the destination country’s regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.

10. Contact Us

For any questions or concerns regarding our shipping terms and conditions, please contact our customer support team at support@embodynadora.com. We are here to assist you and ensure a smooth delivery experience.

We do not offer refunds or exchanges simply because you changed your mind. We operate in accordance with the Fair Trading Act of New South Wales (NSW) Australia.
 

In the event of a damaged or broken item during shipping we will give a full refund or replacement of the crystal/item if available. We do require a photograph of the broken crystal/item within 48 hrs at most. Return postage is at the customer's expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us. 

 

Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.


Certain products (for example, but not limited to jewellery and essential oil blends) are not exchangeable for health regulations. It is not refundable after being shipped. A refund will be issued if a fault or breakage in transit occurs. We will require proof of photograph in this event.


We are not responsible for any item that is lost in the mail.  When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended. Australia Post may leave it in a safe drop spot or take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it.

If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will issue a credit excluding postage costs.
 

Overseas orders are not in our jurisdiction once they leave Australia, we cannot be held liable for custom charges, loss, delays or theft in your country. We do not give refunds for parcels not received overseas. We provide your tracking number as proof of your goods being shipped, for you to monitor once they depart Australia.

Please refer to our full refund policy here

 

Still have questions? Check our FAQs or contact us.
 

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