LAST UPDATED 2nd FEBRUARY 2024
1. Shipping Destinations:
1.1 Worldwide Shipping:
Embody Nadora offers shipping to customers worldwide.
2. Shipping Times:
2.1 Shipped-from-Australia Products:
Products shipped from Australia will be dispatched within 1-2 business days of order confirmation.
Estimated shipping times vary based on the destination and selected shipping method. Customers will be provided with tracking information.
2.2 Drop-Shipped Products (Modalyst):
Products drop-shipped by Modalyst may have separate shipping times. Customers will be informed of estimated delivery times during the checkout process.
3. Shipping Costs:
3.1 Shipped-from-Australia Products:
Shipping costs are calculated based on the destination and the weight/dimensions of the product. Customers will be informed of shipping costs during the checkout process.
Shipping costs for drop-shipped products are determined by Modalyst. Customers will be notified of any additional shipping charges during the checkout process.
4. Customs and Import Duties:
4.1 International Customers:
Customers outside of Australia may be subject to additional customs duties, taxes, and fees upon receipt of their order. Embody Nadora is not responsible for these charges, and they are the responsibility of the customer. Please note customs charges may apply to some International orders depending on weight and/or value of the parcel. As every country is different we cannot pre-determine how much this will be per order. Embody Nadora will not be held responsible for any parcels where customers have refused to pay the Customs charge in that country. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country.
5. Order Tracking:
5.1 Shipped-from-Australia Products:
Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
5.2 Drop-Shipped Products (Modalyst):
Tracking information for drop-shipped products will be provided as per Modalyst's specific policies.
6. Delivery Delays:
6.1 Shipped-from-Australia Products:
Embody Nadora is not liable for any unforeseen delays caused by external factors such as customs clearance, natural disasters, or other circumstances beyond our control.
6.2 Drop-Shipped Products (Modalyst):
Delivery delays for drop-shipped products will be subject to Modalyst's specific policies.
7. Change of Shipping Address:
7.1 Shipped Products:
Please check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit. Embody Nadora will not be held responsible for any parcels delivered to the address entered on your order. Shipping is currently NOT available for PO Boxes and APO / FPO addresses.
We do not offer refunds or exchanges simply because you changed your mind. We operate in accordance with the Fair Trading Act of New South Wales (NSW) Australia.
In the event of a damaged or broken item during shipping we will give a full refund or replacement of the crystal/item if available. We do require a photograph of the broken crystal/item within 48 hrs at most. Return postage is at the customer's expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us.
Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.
Certain products (for example, but not limited to jewellery and essential oil blends) are not exchangeable for health regulations. It is not refundable after being shipped. A refund will be issued if a fault or breakage in transit occurs. We will require proof of photograph in this event.
We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended. Australia Post may leave it in a safe drop spot or take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it.
If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will issue a credit excluding postage costs.
Overseas orders are not in our jurisdiction once they leave Australia, we cannot be held liable for custom charges, loss, delays or theft in your country. We do not give refunds for parcels not received overseas. We provide your tracking number as proof of your goods being shipped, for you to monitor once they depart Australia.
Still have questions? Check our FAQs or contact us.